Multi-channel listening approach
Holistically integrated data which informs strategic business decisions
Regular, insight‑driven conversations among senior leaders and within teams deeper in the business
The challenge
We partnered with a global household brand seeking to elevate its insight strategy. They wanted to extract more value from existing data, understand what was missing, and transform their measurement approach into meaningful, predictive business insight.
The solution
Working closely with HR and senior leaders, we built a comprehensive listening and insight programme aligned to the organisation’s strategic goals. Our work included:
Redefining their measurement of the key people outcomes they were trying to drive, and the enablers within their employee experience, and how they connect to business performance
Shifting the organisation from “tracking” to “listening”. Moving from asking the same single core set of questions every year, measuring the same things each wave, to multiple listening channels throughout the year, systematically building on learnings to enhance insights
Reviewing and integrating multiple data sources, identifying gaps and limitations, and redesigning data collection tools and uses to ensure it could genuinely differentiate and predict outcomes
Embedding insight into everyday decision‑making through guidance that strengthened conversations, increased shared accountability, and ensured insights led to action and feedback loops
The impact
The project equipped the organisation with clear, evidence‑based direction for its people insight strategy, including:
A sharper focus on priority objectives, measures, and enablers tied to business outcomes
Multi‑channel listening approach capturing timely insights at points across the life-cycle, at both individual‑ and company‑level events, and on topics central to their people-led success strategy, providing richer, deeper, continuous insights
Holistically integrated data which allows the client to answer key business questions and make informed, strategic business decisions
Regular, insight‑driven conversations among senior leaders and within teams deeper in the business, supported by shared accountability that strengthens follow‑through and action
Our client is a global household manufacturing organisation, head quartered in San Diego with operations in 19 countries, and serving customers across the globe. They are a $620m NASDAQ company, and a strategic focus on growth through global expansion and innovation.
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